{"state":{"ticket":"The parcel is ten days late and the card was charged twice.","customer_tier":"premium"},"questions":{"department":{"type":"choice","instructions":"Which team should handle this first?","criteria":{"billing":"Charges and payment problems","shipping":"Delivery delays and lost parcels","returns":"Returns and exchanges"},"label":"billing"},"urgent":{"type":"noul","instructions":"Does this require human review within one hour?","label":true}}}
{"state":"The customer asks for the delivery date, but no dispatch date or service level is available.","questions":{"late":{"type":"noul","instructions":"Is the parcel late under the promised service level?","label":false,"target":{"false":0.5,"true":0.5}}}}